Reference

How koi855 Handles Your Personal Data

This privacy policy explains exactly what data we collect when you open an account, deposit via DANA, OVO or GoPay, and use our lobby — and how we keep that data secure.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and device data clarityYour right to access or delete data

Explore the Lobby Read FAQ

What We Collect and Why We Collect It

koi855 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, email address, phone number and the wallet identifier linked to your chosen payment method — DANA, OVO or GoPay. This is necessary to verify your account, process deposits and process withdrawal requests. During normal use, our servers log your

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IP address, device type and session timestamps. We use this to detect unusual login patterns and keep your account secure. If you contact our support team, the conversation record is stored so we can follow up accurately. We do not sell your personal data to third
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parties. We do not share your wallet details — whether DANA, OVO or GoPay — with advertisers. Data we hold is used strictly for account operation, fraud prevention and service improvement. Players in Depok and across Indonesia can request a copy of the data we hold
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on their account at any time through our support channel. Retention periods are set by our internal policy and any applicable legal obligations in regions where access is permitted. Where local law requires us to update or delete specific data on request, we will act on
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verified requests within a reasonable period.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply encryption to data in transit and at rest. Your account login uses an OTP verification step each time you access from an unrecognised device — this limits unauthorised access even if your password is compromised. Cookies on our site track session state and your lobby preferences; they do not store payment credentials. Your DANA, OVO or GoPay transaction reference is stored only for reconciliation and is not accessible to unrelated internal teams.

Data Encryption All data moving between your device and our servers is encrypted in transit. Stored account records, including wallet references, use encryption at rest.

Cookie Use We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No payment credentials are stored in cookies.

OTP Login Security Unrecognised device logins trigger an OTP verification to your registered number. This adds a second layer of control over who can access your account.

Data Retention We retain account data for as long as your account is active and for any period required by applicable legal obligations. You can request deletion when those obligations are met.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about your personal data — what we hold, how it is used, or how to request a change — our support team handles privacy enquiries directly. We keep a dedicated path for data-related requests so your question reaches the right person without delay. Response times depend on request complexity, but we acknowledge every privacy request we receive.

Team online

Live Chat

Open the chat icon from your account dashboard to submit a data enquiry. Available during standard service hours for Indonesia accounts.

Email Support

Send your data request to our support email address listed in your account settings. Include your registered email and wallet type — DANA, OVO or GoPay.

Account Settings

Some data preferences, including marketing communications, can be managed directly inside your account settings without contacting support.

Your Privacy Rights — Common Questions

These are the questions we hear most often about how your data is handled on koi855. If your question is not here, our support team can address it directly via live chat or the email address in your account settings.

We collect your name, email, phone number and the wallet identifier for DANA, OVO or GoPay. We also log your device type and IP address for security purposes.

We do not sell your data. We may share limited data with payment processors — like DANA, OVO or GoPay — only as needed to complete your transactions. No advertiser receives your personal details.

Contact support via live chat or the email address shown in your account settings. Include your registered email and specify you want a data access request. We will verify your identity before responding.

Yes, where local law permits. Send a deletion request through our support email. We will act on it after verifying your identity and confirming no legal retention obligation applies to your records.

We use cookies for session management and lobby preferences. You can adjust cookie settings in your browser, though disabling session cookies may affect how your account login functions on mobile.

We retain data for as long as required by applicable legal obligations in regions where our service operates. Once those obligations lapse, we delete or anonymise the record on request.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoCoin Flip Arcade

How koi855 Handles Your Personal Data

Data Handling, Cookies and Account Security

How to Reach Us About Your Privacy

Live Chat

Email Support

Account Settings

Your Privacy Rights — Common Questions

01 What personal data does koi855 collect when I open an account?

02 Does koi855 share my data with third parties?

03 How do I request a copy of the data koi855 holds on me?

04 Can I ask koi855 to delete my account data?

05 How does koi855 use cookies and can I turn them off?

06 How long does koi855 keep my data after I close my account?

Privacy Policy

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